We are seeking a Customer Service and IT Support Specialist to provide technical support for a unique training classroom environment focused on workforce development. The ideal candidate will have a strong background in customer service and IT operations, with the ability to manage hardware, software, and system administration tasks while adhering to security and compliance standards.

• Collaborate closely with the Sponsor Project Manager to manage priorities and ensure alignment with project goals.

• Assess and validate requirements for stand-alone tablets used in training courses.

• Track hardware devices and software licenses, proactively addressing end-of-life status and initiating procurement for replacements.

• Provide Tier 1 and Tier 2 support, including access administration, desktop support, IT system/application issue resolution, and hardware/software procurement.

• Deliver operations and maintenance support for the Sponsor’s cloud-based applications, ensuring efficient and effective performance.

• Track, monitor, and communicate the status of procurements and installations.

• Exhibit excellent customer service skills, managing expectations and maintaining polished communication.

• Perform operations and maintenance for stand-alone laptops, including updating antivirus software and operating system patches per Sponsor security regulations.

• Handle data transfers between secured systems in compliance with Sponsor security guidelines and procedures.

Required Qualifications:   

• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with managing Android devices
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
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Desired Qualifications

• Demonstrated experience with the Sponsor’s IT security guidelines and policies
• Demonstrated experience with managing Android devices
• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with basic knowledge of Project Management concepts and principles
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with transferring data between different systems

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.