Responsibilities:

• The Contractor shall maintain and enhance the performance of the Sponsor’s network, software, and related standalone workstations and laptops. 

• The Contractor Team shall maintain network file servers with minimal disruption and downtime as determined by real-time monitoring to include updating and replacing file server hardware components. 

• The Contractor Team shall maintain remote workstation hardware, or delegate to a Sponsor approved representative at remote site. 

• The Contractor Team shall travel to Sponsor sites to perform preventative and regular maintenance to the Sponsor network and related hardware and software components. 

• The Contractor Team shall support development of new technologies to replace existing applications. This will include documentation of existing technologies, processes, design of the current network and applications, and answering questions about how the current system works and exporting data. 

• The Contractor Team shall perform a variety of engineering analyses, software, hardware, or network development. This may include integration, testing, and maintenance tasks for purposes of integrating hardware and software products into the Sponsor’s system. 

• The Contractor Team shall remain compliant with evolving Sponsor security practices and accreditation requirements. 

• The Contractor Team shall, as directed, manage webpages to include designing, developing, deploying, maintaining, testing and performing quality assurance of webpages and web software. Sponsor expects this work to be part-time (.25 -.50 FTE hrs). 

• The Contractor Team shall ensure that the Sponsor’s software remains operable in the latest Operating System possible. The application shall remain operable with any future hardware changes, such as processor updates. 

• The Contractor Team shall analyze and design databases within a software area. 

• The Contractor Team shall reengineer software systems as required. 

• The Contractor Team shall develop code, test, and debug new software or enhancements to existing software in Client and Web environments. 

• The Contractor Team shall develop, maintain, and deploy tools as requested to allow easier installation of software and remote administration of Sponsor system at remote sites. Approved personnel should be able to perform remote administration at all levels in order to support real time Sponsor operations. 

• The Contractor Team shall maintain a single point of contact at all times (on call 24/7) and shall have at least one person at a Sponsor facility during core hours, 9am to 3pm Eastern Time, Monday through Friday with at least one emergency customer support team member available to respond to Sponsor needs 24/7. 

• The Contractor Team shall provide Customer Support Services including: Problem identification, tracking with the Sponsor’s workflow management tool, reporting, escalation, and resolution; Requirements management; Virus scanning services; Desktop, stand-alone, and laptop configuring services; Servers, printers and peripheral services to include system installation assistance; Data transfer services; Access administration for user identification and authentication; Maintaining comprehensive administrative access to Sponsor System Administration. 

• The Contractor Team shall manage secure server practices, including access configuration and physical security. 

• The Contractor Team shall create and maintain data backups and archival procedures. Software and security updates shall be performed at the earliest opportunity while minimizing disruptions. 

• The Contractor Team shall provide information assurance support services to ensure the development, deployment, operations, implementation and support of the Sponsor’s system is consistent with INFOSEC policies and procedures by interpreting information assurance policies, defining best practices, or through certification and accreditation support throughout the life-cycle of the system. 

• The Contractor Team shall keep inventory of property of all hardware related to the Sponsor system, to include standalone workstations, laptops, and printers. 

Required Qualifications:   

• Demonstrated experience managing systems utilizing Mac Open Directory. 

• Demonstrated experience managing and deploying Mac OS 10+ and Windows based workstations. 

• Demonstrated understanding of databases, servers, and other system infrastructure, including network switches, routers, workstations, and standalone systems. 

• Demonstrated experience working with large userbases, responding to troubleshooting tickets, access control, and responding to other end-user requests. 

• Demonstrated experience surveying sites and identifying network and system issues. 

• Demonstrated experience troubleshooting network, server, and stand-alone Apple and Windows based workstation hardware as well as compatibility of applications between Operating system manufacturers and across OS versions. 

• Demonstrated experience applying quality assurance and configuration management best practices. 

• Demonstrated experience evaluating new hardware or software to provide recommendations for procurement. 

• Demonstrated experience recommending process changes to improve efficiency. 

• Demonstrated experience ensuring component compatibility. 

• Demonstrated experience with system security accreditation. 

• Demonstrated on-the-job experience or working knowledge of applying policies and procedures relating to design, upgrade, and operating and maintenance of networks. 

• Demonstrated experience analyzing and troubleshooting network latency, access, and security issues. 

• Demonstrated experience with installation and removal of network hardware and infrastructure. 

• Demonstrated experience managing license servers used by Adobe and Microsoft Office products, across multi-user networks. 

• Demonstrated on-the-job experience with systems integration. 

Desired Qualifications:

• Demonstrated experience providing technical consultations to Sponsor. 
• Demonstrated experience with security accreditation practices and procedures and conducting assessments of existing Sponsor stand-alone networks. 

• Demonstrated experience setting up and managing Windows Active Directory environments. 

• Demonstrated experience managing and monitoring the performance of cloud applications. 

• Demonstrated experience deploying and implementing cloud solutions, services, and concepts of cloud architectures. 

• Demonstrated on-the-job experience with Sponsor security and accreditation systems. 

• Demonstrated experience programming in Java and C++. 

• Demonstrated experience programming Android and iOS compatible applications. 

• Demonstrated experience developing multi-user GUI base applications and databases for Mac OS environments. 

• Demonstrated on-the-job experience with network design and configuration. 

Bridge Core is proud to be an equal opportunity workplace and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all team members and applicants. At Bridge Core, we ensure fair treatment for our team members and applicants based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.