Responsibilities:

• Obtaining technical data from independent observation, review with technical staff members, and/or studies of published materials and existing documentation.
  
• Working with specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards.
  
• Interfacing with users to help resolve questions and issues with the system.
  
• Tracking user issue resolution and leveraging responses to develop FAQs and knowledge management materials.
  
• Edit, standardize, or make changes to material prepared by other writers.
  
• Performs quality assurance on all materials.

Required Qualifications:   

• Minimum 2 years of experience in writing user documentation or software support
• Demonstrated ability to learn and explain complex technical concepts.
• Strong research and analytical skills.
• Ability to undertake multiple projects and deliver on tight deadlines.
• Excellent technical writing skills.
• Excellent verbal communication skills.
• Good troubleshooting ability.

Desired Qualifications:

• Familiarity with JIRA and Confluence.
• Familiarity with the Assessment & Authorization Process

Bridge Core is proud to be an equal opportunity workplace and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all team members and applicants. At Bridge Core, we ensure fair treatment for our team members and applicants based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.