Responsibilities:

• Assist with the design of the organization's technology architecture and implementation of hardware and software infrastructure
• Possess a very high level of knowledge of Exchange 2016 or 2019
• Possess broad system experience and understanding of supporting elements of the architecture, including the OS and relevant networks
• Plan and implement Exchange platform upgrades, and must understand the customer environment to be able to modify standard deployment packages conforming to the unique security architecture in place
• Evaluate the current environment and support creating of a platform roadmap, analyze system performance and recommend corrective and preemptive actions
• Conceptualize, design, and implement solutions to problems reported or discovered, and continuously improve the quality of service provided by the email infrastructure
• Deliver timely and high-quality solutions to customer problems and requests focusing on root cause analysis, prevention, and knowledge transfer
• Help with the analysis of migration to new Exchange server environments.
• Respond to customer requests to correct or modify malfunctioning applications
• Investigate issues with applications, servers, and storage
• Report to division management the status of issues, corrective actions being taken, and the resolution of investigations
• Partner with Premier Technical Account Managers to effectively manage hot-sites, including documented action plans and daily status updates for the customer and Microsoft management
• Initiate and participate in triage meetings to share knowledge with other engineers and efficiently resolve customer problems

Required Qualifications:   

• Exchange Server 2016 or 2019, including experience implementing and troubleshoot Database Availability Groups.
• Practical experience troubleshooting Exchange Server and Windows Server performance problems involving Outlook 2016 or 2019.
• Ability to work independently with minimal management supervision
• Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved
• Knowledge of mail routing
• Knowledge of Windows Infrastructure

Desired Qualifications:

• Active Directory (architecture, design, disaster recovery, and troubleshooting)Knowledge of Security Development Operations (SecDevOps) on iterative development projects
• Experience with a variety of communication technologies and solution architectures
• Experience with ServiceNow Ticketing system
• Experience with XACTA, GreenLight systems and processes
• Experience in Tier 3 & 4 supportAgile Development methodologies
• Experience with modern software languages (e.g., Java, C++, C#, Python, Perl, etc.) or the ability to automate through PowerShell script
• Certifications: Preferred to have Microsoft administration or engineering certs, including Azure

Bridge Core is proud to be an equal opportunity workplace and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all team members and applicants. At Bridge Core, we ensure fair treatment for our team members and applicants based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.