Responsibiltiies:

• Gather information from end users and work with software developers to answer user questions and to solve user issues.
• Obtain technical data from independent observation, research, review with technical staff members, and studies of published materials and existing documentation.
• Work with subject matter experts (SMEs), analysts, programmers, and other technical staff to obtain relevant information on technologies, methods, and standards of software, applications, and systems.
• Interface with a diverse group of end users to understand and resolve user issues with the system.
• Document and track user issue resolution in ticketing system and leverage this data to develop FAQs and other knowledge management materials.
• Create, edit, and manage material prepared by other writers.
• Perform quality assurance on all materials.
• Demonstrate and leverage effective questioning, written communication, verbal communication, troubleshooting, problem-solving skills, and technical writing skills.

Required Qualifications:   

• 2+ years of experience in a role that requires technical writing, such as a Technical Writer, Configuration Manager, Systems Engineer, Knowledge Manager, Instructional Designer, Technical Trainer, or similar role.
• 2+ years of experience with creating documents that effectively communicate highly technical material to non-technical audiences.
• Experience with research and analysis.
• Experience successfully managing multiple projects and delivering on tight deadlines.
• Bachelor's Degree or High School diploma plus additional 6 years of relevant experience in lieu of degree

Desired Qualifications

• Familiarity with JIRA and Confluence.
  
• Familiarity with the Assessment & Authorization Process

Bridge Core is proud to be an equal opportunity workplace and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all team members and applicants. At Bridge Core, we ensure fair treatment for our team members and applicants based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.